The Best Future Veteran Employee Needs Soft Skills to Succeed

In case you haven't heard, military veterans have a variety of skills, commonly referred to as soft skills, which help make them your best employee. The Department of Defense (DoD) Transition to Veterans Program Office (TVPO) commissioned the Rand Corporation to identify and codify the soft skills service members gain from their on-the-job training and professional military education.

Unlike hard skills -- which are skills that can be gained through education and training programs and can be easily defined and evaluated -- soft skills are commonly referred to as interpersonal skills, and they are much harder to teach, define and evaluate.

The Skills

In this study, the Rand Corporation identified 19 soft skills that service members develop throughout their professional military career. They are:

1. Leadership

2. Decision-making

3. Persistence

4. Handling work stress

5. Dependability

6. Attention to detail

7. Interpersonal skills

8. Teamwork

9. Oral communication

10. Training others

11. Critical thinking

12. Written communication

13. Project planning

14. Situational awareness

15. Adaptability

16. Operating safely

17. Continuous learning

18. Behaving ethically

19. Managing and supervising others

From the moment they enter the military, service members are taught identical skills and traits that many employers emphasize in job postings and interviews.

However, for civilian employers, understanding what nontechnical skills veterans have received through training, education and on-the-job experiences can be challenging, because military and civilian workplace cultures and languages can seem radically different from one another.

Furthermore, some transitioning service members and veterans have a hard time accurately describing their military experience and translating their skills into civilian sector terminology.

"[Soft] skills are in high demand in the civilian workforce, somewhat difficult to find in most civilians, and abundant in our service members and veterans. However, most service members and veterans do not understand that they possess these skills, and most civilian employers do not appreciate how effectively the military develops them," said Nathan Ainspan, a research psychologist with TVPO.

Understanding these skills can seem daunting for those involved on both sides of the equation, but it doesn't have to be. In addition to the large number of military and veterans services organizations who help transitioning service members and veterans translate their skills, the Rand Corporation developed a tool kit to bridge the gap between military and civilian terms.

The Tool Kit for Veterans

What Veterans Bring to Civilian Workplaces: A Prototype Toolkit for Helping Veterans Communicate to Private-Sector Employers about the Nontechnical Skills Developed in the Military

This prototype tool kit assists veterans to communicate the full value they bring to civilian workplaces. It focuses on the nontechnical skills addressed through selected formal military training and education courses and on-the-job experiences that are typical of enlisted combat arms jobs in the Army and Marine Corps.

The Tool Kit for Employers

What Veterans Bring to Civilian Workplaces: A Prototype Toolkit for Helping Private-Sector Employers Understand the Nontechnical Skills Developed in the Military

This prototype toolkit helps civilian employers to understand the maximum value veterans bring to their organizations. It focuses on the nontechnical skills addressed through selected formal military training and education courses and on-the-job experiences that are typical of enlisted combat arms jobs in the Army and Marine Corps.

"There has been a huge shift in the amount of support transitioning service members are receiving in translating their military skills to the civilian equivalent," TVPO director Tamre Newton said.

A key misnomer among civilian employers can be a misunderstanding about the vast majority of service members ready to enter the civilian workforce as their future star employee.

"I think the public, as a whole, is also starting to break away from the Hollywood vision of a broken veteran narrative, and stepping into a new light that showcases all of the wonderful things transitioning service members and veterans have to offer," Newton stated.

According to the Department of Labor Bureau of Labor Statistics, which announced the current employment situations for veterans in March 2019, "the unemployment rate for veterans who served on active duty in the United States Armed Forces at any time since September 2001-- a group referred to as Gulf War-Era II veterans -- declined to 3.8% in 2018."

Newton further explained, "The unemployment rate for female veterans declined to 3.0% in 2018, and the rate for male veterans (3.5%) changed little over the year. The unemployment rate for male veterans was not statistically different from the rate for female veterans."

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